America’s Favorite & Least Favorite Banks
December 13, 2012 Leave a comment
Banks can be frustrating on many different levels, from having to pay fees for transferring from your saving to your checking, to poor customer service. No matter what new benefit a bank promises you, it seems to have a new negative to cancel it out. A study was done and found the JPMorgan Chase & Co ranks the highest in customer satisfaction. However, local banks and credit unions always rank higher in customer satisfaction than any of the big banks.
In order to judge which bank was the worst, the survey polled people on customer’s satisfaction with their checking, savings, and personal loan accounts. ACSI conducts a survey each year, and interviews 70,000 customers in order to get their results.
Wells Fargo, which held the top spot for 11 years, is also another top contender. However, recently it was beat out by JPMorgan Chase & Co in customer satisfaction. Bank of America scored the lowest among all of the big banks.
According to these results, if you are looking for a new bank, Chase or Wells Fargo are probably the best options. Local banks and credit unions are always a great way to go too. They generally have excellent customer service, less fees, and lower interest rates for cars, houses, etc. The only downfall of these banks is that they generally have less handy features such as mobile banking apps, and can only be accessed in certain areas.